Refund policy

We hope you love your jewellery as much as we loved creating it. However, if for any reason you are not completely satisfied with your purchase, we’re here to help.

Returns

You may return eligible items within 14 days of receiving your order.

To be eligible for a return:

  • The item must be unused and in its original condition

  • It must be returned in the original packaging

  • Proof of purchase is required

Personalised & Custom Items

Please note that personalised or custom-made jewellery (including name necklaces, initial necklaces, and engraved pieces) cannot be returned or refunded unless the item is faulty or we have made an error with your order.

We strongly recommend checking all spelling and details carefully before placing your order.

Faulty or Incorrect Items

If your item arrives damaged, faulty, or incorrect, please contact us within 48 hours of delivery with:

  • Your order number

  • A description of the issue

  • Clear photos of the item

We will arrange a replacement or full refund where appropriate.

Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

If approved:

  • Refunds will be processed to your original payment method

  • Please allow 5–10 working days for the refund to appear in your account

Original shipping costs are non-refundable unless the item is faulty.

Return Shipping

Customers are responsible for return shipping costs unless the item is faulty or incorrect. We recommend using a tracked service, as we cannot be responsible for items lost in transit.

How to Start a Return

To initiate a return, please contact us at myjaanjewellery@gmail.com

Please include your order number in the subject line.

We will provide return instructions once your request has been reviewed.